Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between INFINITEMIND TECHNOLOGIES PTE LTD ("INFINITEMIND", "we", "us", or "our") and the entity or individual ("Customer", "you", or "your") accessing or using the INFINITEMIND enterprise data intelligence platform and related services.

These Terms incorporate by reference our Privacy Policy and any Order Forms, Service Level Agreement (SLA) schedules, and Data Processing Addendum (DPA) agreed in writing between the parties. In the event of a conflict, the Order Form shall prevail over these Terms, which shall prevail over the Privacy Policy.

INFINITEMIND reserves the right to amend these Terms at any time. Material changes will be communicated in accordance with Section 17.5. Your continued use of the Services following the effective date of any amendment constitutes acceptance.

2. Definitions

• "Services" means the INFINITEMIND data intelligence platform (including DataCore, DataBridge, and DataAI), APIs, documentation, and any professional or support services provided by INFINITEMIND.
• "Customer Data" means all data, files, content, and information that Customer or its Authorised Users upload, submit, or make accessible to the Services.
• "Authorised Users" means the employees, contractors, and agents of Customer who are authorised to access the Services under Customer's account.
• "Subscription" means Customer's right to access and use the Services during the Subscription Term, subject to these Terms and the applicable Order Form.
• "Subscription Term" means the period during which Customer has an active, paid Subscription, as specified in the Order Form.
• "INFINITEMIND Technology" means all intellectual property rights in the Services, including platform software, algorithms, models, interfaces, APIs, and documentation, excluding Customer Data.
• "Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the context.
• "Order Form" means any written order, quote, or subscription agreement signed or agreed to electronically by the parties that specifies the Services purchased, Subscription Term, and fees.

3. The Services

INFINITEMIND will make the Services available to Customer during the Subscription Term in accordance with these Terms and the applicable Order Form. The Services include:

• DataCore — Big Data Platform: Cloud-native, distributed data platform supporting petabyte-scale storage, batch and streaming compute, and a unified lakehouse architecture.
• DataBridge — Heterogeneous Integration: No-code data integration engine with 200+ pre-built connectors, supporting CDC, schema mapping, data lineage, and automated data quality checks.
• DataAI — AI Data Engine: AI-ready data infrastructure including a managed feature store, training data pipelines, and a vector database for retrieval-augmented generation (RAG) workloads.

INFINITEMIND may update, modify, or add features to the Services at any time, provided that no modification materially reduces the core functionality available to Customer during the Subscription Term without thirty (30) days' prior notice. INFINITEMIND may retire features that are no longer commercially supported, subject to reasonable advance notice.

4. Account Registration & Security

To access the Services, Customer must register for an account and provide accurate, current, and complete information. Customer is responsible for:

• Maintaining the confidentiality of all account credentials and promptly notifying INFINITEMIND of any unauthorised access or suspected breach;
• All activities that occur under Customer's account, whether or not authorised by Customer;
• Ensuring that Authorised Users comply with these Terms and applicable law when using the Services;
• Promptly revoking access for any Authorised User whose employment or engagement terminates.

INFINITEMIND will not be liable for any loss or damage arising from Customer's failure to comply with the above obligations. Customer must immediately notify INFINITEMIND at security@infinitemind-ai.com of any known or suspected compromise of account credentials.

5. License & Restrictions

5.1 License Grant

Subject to the terms and conditions of these Terms and timely payment of applicable fees, INFINITEMIND grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the Subscription Term to access and use the Services solely for Customer's internal business operations and for the number of Authorised Users specified in the Order Form.

5.2 Restrictions

Customer shall not, and shall ensure Authorised Users do not:

• Copy, modify, create derivative works of, or reverse engineer the Services or any component thereof;
• Sell, resell, rent, lease, sublicense, or otherwise transfer access to the Services to any third party without INFINITEMIND's prior written consent;
• Use the Services to build a product or service that competes with the Services;
• Use automated means (bots, scrapers, crawlers) to extract data from the Services beyond normal API usage;
• Remove, obscure, or alter any proprietary notices or labels on the Services;
• Use the Services to process data in violation of applicable export control or sanctions laws.

6. Customer Data

6.1 Ownership

As between the parties, Customer retains all right, title, and interest in and to Customer Data. INFINITEMIND claims no ownership over Customer Data.

6.2 License to Process

Customer grants INFINITEMIND a limited, non-exclusive licence to access, store, process, and transmit Customer Data solely as necessary to provide the Services, to comply with applicable law, and as otherwise directed by Customer in writing.

6.3 Data Processing Addendum

Where Customer Data contains personal data, the parties' respective obligations as data controller and data processor are governed by the Data Processing Addendum (DPA), which forms part of these Terms. The DPA is designed to comply with the PDPA, and — where applicable — the EU GDPR and other relevant data protection laws.

6.4 Customer Responsibility

Customer is solely responsible for the accuracy, quality, legality, and appropriateness of all Customer Data. Customer represents and warrants that it has all necessary rights, consents, and permissions to upload and process Customer Data through the Services.

6.5 Data Return & Deletion

Upon expiry or termination of the Subscription, INFINITEMIND will make Customer Data available for export for a period of thirty (30) days, after which INFINITEMIND will delete Customer Data within sixty (60) days unless retention is required by applicable law. INFINITEMIND will provide written confirmation of deletion upon request.

7. Acceptable Use Policy

Customer must use the Services in compliance with all applicable laws and in a manner that does not harm INFINITEMIND, other customers, or third parties. The following uses are expressly prohibited:

• Uploading, transmitting, or processing any content that is unlawful, defamatory, obscene, or that infringes the intellectual property rights of any third party;
• Interfering with or disrupting the integrity, performance, or availability of the Services or the underlying infrastructure;
• Attempting to probe, scan, or test the vulnerability of any INFINITEMIND system without prior written authorisation;
• Transmitting malware, ransomware, spyware, or any other malicious code;
• Using the Services to engage in any activity that constitutes a criminal offence under the Singapore Computer Misuse Act (Cap. 50A) or equivalent laws in other jurisdictions;
• Using the Services to process classified government information without the required clearances and approvals;
• Circumventing any rate limits, access controls, or security mechanisms of the Services.

INFINITEMIND reserves the right to suspend or terminate access immediately, without notice, if it reasonably believes Customer is in breach of this Section.

8. Fees & Payment

8.1 Fees

Customer shall pay the fees specified in the applicable Order Form. All fees are quoted in United States Dollars (USD) unless otherwise stated, and are exclusive of applicable taxes.

8.2 Payment Terms

Fees are invoiced in advance on a monthly or annual basis, as specified in the Order Form. Payment is due within thirty (30) days of the invoice date. INFINITEMIND reserves the right to suspend access to the Services if payment is not received within fifteen (15) days of a payment-due notice.

8.3 Late Payment

Overdue amounts will accrue interest at the rate of 1.5% per month (or the maximum rate permitted by applicable Singapore law, whichever is lower) from the due date until the date of payment.

8.4 Taxes

Customer is responsible for all taxes (including Goods and Services Tax / GST at the prevailing Singapore rate, where applicable) arising from or related to Customer's use of the Services, excluding taxes based on INFINITEMIND's net income.

8.5 Fee Adjustments

INFINITEMIND may adjust the fees for existing Subscriptions with ninety (90) days' written notice, effective from the next Subscription renewal date. Fee adjustments will not apply during a current fixed-term Subscription period.

8.6 No Refunds

Except as expressly stated in these Terms or as required by applicable Singapore law, fees paid are non-refundable. Service credits issued under the SLA in Section 9 are the sole and exclusive remedy for service availability failures.

9. Service Levels

9.1 Uptime Commitment

INFINITEMIND will use commercially reasonable efforts to ensure the availability of the Services in accordance with the following monthly uptime targets:

• Starter Plan: 99.9% monthly uptime (≤ ~43 minutes downtime/month);
• Professional Plan: 99.95% monthly uptime (≤ ~22 minutes downtime/month);
• Enterprise Plan: 99.99% monthly uptime (≤ ~4 minutes downtime/month).

9.2 Service Credits

If INFINITEMIND fails to meet the applicable uptime commitment in a given calendar month, Customer may be eligible for service credits applied to future invoices, calculated as follows:

• 99.0% – 99.9% (Pro/Enterprise SLA): 10% credit of the monthly fee;
• 95.0% – 99.0%: 25% credit of the monthly fee;
• Below 95.0%: 50% credit of the monthly fee.

9.3 Exclusions

Uptime calculations exclude: (a) scheduled maintenance windows (communicated with at least 72 hours' notice); (b) unavailability caused by Customer's systems, third-party services, or network issues outside INFINITEMIND's control; (c) force majeure events; and (d) unavailability resulting from Customer's breach of these Terms.

9.4 Credit Claims

Customer must submit a credit claim within thirty (30) days of the end of the affected month. Credits will not be paid out as cash and do not carry forward beyond the next renewal period.

10. Intellectual Property

10.1 INFINITEMIND Technology

All right, title, and interest in and to the INFINITEMIND Technology — including the platform software, algorithms, proprietary data models, APIs, interfaces, documentation, and all modifications or improvements thereto — are and remain the exclusive property of INFINITEMIND and its licensors. Nothing in these Terms transfers any ownership interest in INFINITEMIND Technology to Customer.

10.2 Feedback

If Customer or its Authorised Users provide suggestions, ideas, enhancement requests, or other feedback relating to the Services ("Feedback"), Customer grants INFINITEMIND a perpetual, irrevocable, royalty-free, worldwide licence to use, incorporate, and commercialise such Feedback without restriction or obligation to Customer.

10.3 Aggregated Analytics

INFINITEMIND may collect and use anonymised, aggregated, non-identifiable data derived from Customer's use of the Services for the purposes of platform improvement, benchmarking, and publication of industry insights, provided that such data does not identify Customer or any individual.

11. Confidentiality

11.1 Obligations

Each party (the "Receiving Party") agrees to: (a) hold the other party's Confidential Information in strict confidence using at least the same degree of care it uses to protect its own confidential information, but no less than reasonable care; (b) not disclose Confidential Information to any third party without the disclosing party's prior written consent; and (c) use Confidential Information solely for the purposes of performing obligations or exercising rights under these Terms.

11.2 Exceptions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of this Section; (b) was rightfully known to the Receiving Party before disclosure; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law or court order, provided the Receiving Party gives reasonable prior notice to enable the disclosing party to seek a protective order.

11.3 Survival

Confidentiality obligations survive termination of these Terms for a period of five (5) years, except with respect to trade secrets, for which obligations continue for as long as the information qualifies as a trade secret under applicable law.

12. Warranties & Disclaimers

12.1 INFINITEMIND Warranties

INFINITEMIND warrants that: (a) it has the legal right and authority to enter into these Terms and to provide the Services; (b) the Services will perform materially in accordance with the applicable documentation during the Subscription Term; and (c) INFINITEMIND will use commercially reasonable efforts to ensure the Services do not introduce malware into Customer's environment.

12.2 Customer Warranties

Customer warrants that: (a) it has the legal right and authority to enter into these Terms; (b) it has obtained all necessary consents and permissions to upload and process Customer Data through the Services; and (c) its use of the Services will comply with all applicable laws and regulations.

12.3 Disclaimer

13. Limitation of Liability

13.1 Liability Cap

To the maximum extent permitted by applicable law (including the Unfair Contract Terms Act (Cap. 396) of Singapore), INFINITEMIND's aggregate liability to Customer arising out of or related to these Terms — whether in contract, tort, or otherwise — will not exceed the total fees paid or payable by Customer to INFINITEMIND in the twelve (12) months immediately preceding the event giving rise to the claim.

13.2 Exclusion of Consequential Damages

In no event will either party be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, loss of goodwill, business interruption, or cost of substitute services — even if the party has been advised of the possibility of such damages, and whether arising under contract, tort, statute, or otherwise.

13.3 Exceptions

The limitations in Sections 13.1 and 13.2 do not apply to: (a) either party's liability for death or personal injury caused by its negligence; (b) INFINITEMIND's liability for wilful misconduct or fraud; (c) Customer's payment obligations; or (d) Customer's liability for breach of Section 5.2 (restrictions) or Section 10 (intellectual property).

The parties acknowledge that the limitations of liability in this Section reflect a reasonable allocation of risk and are an essential element of the basis of the bargain between them.

14. Indemnification

14.1 By Customer

Customer will defend, indemnify, and hold harmless INFINITEMIND and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) Customer Data; (b) Customer's violation of these Terms or applicable law; (c) Customer's infringement of any third-party intellectual property rights; or (d) misuse of the Services by Customer or its Authorised Users.

14.2 By INFINITEMIND

INFINITEMIND will defend Customer against any third-party claim alleging that the Services, as used in accordance with these Terms, infringe a valid patent, copyright, or trademark. INFINITEMIND's obligations under this Section are conditioned on: (a) Customer promptly notifying INFINITEMIND in writing of the claim; (b) INFINITEMIND having sole control of the defence and settlement; and (c) Customer providing reasonable assistance. This Section states INFINITEMIND's sole obligation and Customer's sole remedy with respect to intellectual property infringement claims.

15. Term & Termination

15.1 Term

These Terms commence on the date Customer first accesses the Services and continue for the Subscription Term specified in the Order Form, unless terminated earlier in accordance with this Section. Unless either party provides written notice of non-renewal at least sixty (60) days before the end of the then-current Subscription Term, the Subscription will automatically renew for successive periods equal to the expiring Subscription Term.

15.2 Termination for Convenience

Either party may terminate these Terms by providing sixty (60) days' written notice to the other party. No refund will be provided for any prepaid fees in respect of the terminated period, except on an Enterprise Plan with a written agreement to the contrary.

15.3 Termination for Cause

Either party may terminate these Terms immediately upon written notice if: (a) the other party materially breaches these Terms and fails to cure such breach within thirty (30) days of written notice specifying the breach; (b) the other party becomes insolvent, makes a general assignment for the benefit of creditors, or is the subject of a petition in bankruptcy under the Insolvency, Restructuring and Dissolution Act 2018 (Singapore) that is not dismissed within sixty (60) days; or (c) the other party ceases to conduct business in the ordinary course.

15.4 Effect of Termination

Upon termination: (a) all licences granted under these Terms immediately cease; (b) Customer will pay all outstanding fees within thirty (30) days; (c) each party will return or destroy the other party's Confidential Information; and (d) Customer Data will be handled as described in Section 6.5. Sections 6, 10, 11, 12, 13, 14, 16, and 17 will survive termination.

16. Governing Law & Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles.

16.2 Amicable Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, the parties shall first attempt in good faith to resolve the dispute through senior-level negotiations for a period of thirty (30) days following written notice of the dispute.

16.3 Arbitration

If a dispute cannot be resolved through negotiation within thirty (30) days, it shall be finally resolved by binding arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Arbitration Rules in force at the time of commencement of the arbitration. The seat of arbitration shall be Singapore. The language of the arbitration shall be English. The arbitral tribunal shall consist of one (1) arbitrator appointed in accordance with the SIAC rules.

Notwithstanding the foregoing, either party may seek urgent injunctive or other equitable relief from the courts of Singapore to prevent irreparable harm pending the resolution of a dispute through arbitration.

16.4 Class Action Waiver

The parties agree that all disputes will be resolved on an individual basis. Neither party will bring or participate in any class, collective, or representative action against the other.

17. General Provisions

17.1 Entire Agreement

These Terms, together with any Order Forms, SLA schedules, DPA, and Privacy Policy, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, proposals, and representations, whether written or oral.

17.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

17.3 Waiver

No failure or delay by either party in exercising any right under these Terms will constitute a waiver of that right. Any waiver must be in writing and signed by an authorised representative of the waiving party.

17.4 Assignment

Customer may not assign or transfer any of its rights or obligations under these Terms without INFINITEMIND's prior written consent. INFINITEMIND may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets upon thirty (30) days' prior notice to Customer. Any assignment in violation of this provision is void.

17.5 Notices & Amendments

Notices under these Terms must be in writing and sent by email to the addresses specified in the Order Form, or, in the absence of an Order Form, to the email address on Customer's account. Notices are effective upon receipt. INFINITEMIND will notify Customer of material amendments to these Terms at least thirty (30) days in advance by email and in-platform notification.

17.6 Force Majeure

Neither party will be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, pandemic, war, terrorism, civil unrest, acts of government, power or internet outages, or failure of third-party infrastructure providers, provided the affected party: (a) promptly notifies the other party; and (b) uses reasonable efforts to mitigate the impact and resume performance.

17.7 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, franchise, or employment relationship between the parties.

17.8 Export Compliance

Customer will comply with all applicable export control laws and regulations, including those of Singapore and the United States, and will not use the Services in connection with the development, production, or use of nuclear, chemical, or biological weapons or missile technology.

17.9 Contact

Questions about these Terms should be directed to: